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Guest Info

Booking Steps

Select your dates, choose your favorite from 200+ Nashville homes, enter guest and payment details, then select "Book Now" to confirm.

Before Arrival

Cancellation Policy

Cancellations are non refundable, but we are happy to review special situations. Any exceptions must be approved by our management team.

Before Arrival

Parking Instructions

Specifc property parking information is available on the listing and your Guest Portal.

Before Arrival

Damage Waiver or Deposit

Most stays do not require a damage deposit. In select cases one may be added, and excessive damage can lead to extra charges.

Before Arrival

Trip Updates

We will message you the day before arrival if early check-in or late check-out becomes available.

Before Arrival

Instant Confirmation

You receive a reservation confirmation on-screen and via text immediately after booking.

Before Arrival

Taxes and Fees

All applicable lodging taxes and cleaning fees are disclosed at booking.

Before Arrival

Welcome Email

Sent within 24 hours with next steps, house rules, access info, and local tips. Reply to this email with any questions, this will reach our team and you'll receive a response quickly!

Before Arrival

Age and ID Requirements

Primary guest must be 25+ and may need to provide a valid photo ID and agree to house rules.

Before Arrival

Manual Reservation Review

Our team reviews every booking to protect your experience and the neighborhood.

Before Arrival

Access Code Delivery

Your unique lock code is sent via email 24-48 hours before arrival.

Before Arrival

Support Contacts

We're available by email or phone and happy to assist you with any questions! Contact details are included in your confirmation and welcome email.

During Stay

Guest Decorations

Please note that we prohibit the use of adhesives on the walls and furnishings to prevent damage to our properties. Any cost for repairs needed due to leftover tape residue, paint damage, etc will be charged to the guest.

During Stay

Maintenance Requests

Email or call us right away if you have any issues, our team is available and can address many concerns same-day!

During Stay

Smoking and Vaping

Prohibited inside the home. A fee will be charged for evidence of smoking. If you smoke outside, it must be away from the home and all trash must be cleaned up prior to your departure.

During Stay

Check In & Check Out

Standard check in time is 4pm. Standard check out time is 10am.

During Stay

Noise and Neighbors

Be considerate of neighbors. Keep balcony and patio noise low at all times, enforced quiet hours are 10pm-8am. No parties or events.

During Stay

Pet Policy

Pets are only allowed in pet-friendly homes with prior approval and a pet fee. Unauthorized pets may incur charges.

During Stay

Occupancy Limits

Adhere to posted occupancy limits. Unauthorized gatherings are not permitted.

During Stay

Wi-Fi

Network name and password are posted in the home and included in your digital guide.

During Stay

Early Check-in and Late Check-out

We always try our best to accommodate these requests, however, it depends on our calendar and schedule. Please message us the day before your arrival and we'd be happy to check on availability.

During Stay

Quiet Hours

Quiet hours are 10:00 PM to 8:00 AM. Please keep music and outdoor noise low.

During Stay

Shipping and Deliveries

We cannot receive packages. Ship to a local UPS or FedEx store for pickup. We are not responsible for shipped items.

Other

Need Help

We are available before, during, and after your stay by call or email using the contacts in your confirmation.

Other

Check-out Steps

Tidy kitchen surfaces, start the dishwasher, place used towels in the tub or shower, double-check for belongings, and lock the door.

Post Stay

Lost and Found

We are not responsible for lost items, but always do our best to locate things left behind. If found, we can ship them at cost plus a handling fee.

Post Stay

Stay with us, anywhere you travel

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